At Napoleon Kitchen Store (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. As a premium provider of outdoor cooking equipment, we understand that our customers value quality, reliability, and trust. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website bbqcookwares.com or make a purchase from us. By using our site, you agree to the practices described below.

1. Information We Collect

We collect information to provide you with a seamless and secure shopping experience, tailored to the needs of grill enthusiasts worldwide. This includes:

  • Personal Information: When you make a purchase or create an account, we collect details such as your name, email address, shipping address, billing address, and payment information (e.g., credit card details processed securely via third-party providers).
  • Transaction Data: Information related to your orders, including products purchased, payment method (e.g., Visa, MasterCard, JCB, PayPal), and transaction history.
  • Technical Data: We automatically collect information such as your IP address, browser type, device information, and cookies when you browse our site, to enhance functionality and security.
  • Communication Data: If you contact our customer service team at [email protected], we may retain records of your communications.

2. How We Use Your Information

Your data is used to deliver a personalized and efficient experience, consistent with the high standards of our products:

  • To process orders, payments, and shipments for our global customers.
  • To improve our website, product offerings, and customer service based on your preferences and feedback.
  • To send you transactional emails (e.g., order confirmations) and, with your consent, marketing communications about new products, promotions, or grilling tips.
  • To detect and prevent fraud, ensuring the security of transactions for high-value grilling equipment.
  • To comply with legal obligations and enforce our terms of service.

3. Sharing and Disclosure of Data

We value your trust and do not sell your personal information. However, we may share data with:

  • Service Providers: Trusted third parties who assist in payment processing (e.g., PayPal, credit card processors), shipping, and website operation, all bound by confidentiality agreements.
  • Legal Authorities: If required by law or to protect our rights, we may disclose information in response to legal requests.
  • Business Transfers: In the event of a merger or sale, customer data may be transferred to successors, with notice provided.

Data may be transferred internationally to support our global operations (e.g., to customers in the US, Canada, Europe, and Australia), always adhering to applicable privacy laws.

4. Data Storage and Security

We implement robust security measures to safeguard your information, reflecting the durability and precision of our grilling products:

  • Data is stored on secure servers with industry-standard encryption (SSL technology) during transmission.
  • Payment details are not stored on our servers; they are handled by certified payment processors.
  • We retain personal data only as long as necessary for order fulfillment, legal compliance, or business purposes.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We continuously update our practices to mitigate risks.

5. Your Rights

As a valued customer, you have rights regarding your personal data, including:

  • Access and Correction: You can review and update your account information by logging into your profile or contacting us.
  • Data Deletion: Request deletion of your data, subject to legal obligations.
  • Marketing Preferences: Opt-out of marketing emails by using the unsubscribe link in our communications.
  • Cookies: Manage cookie preferences through your browser settings (see below).

To exercise these rights, email us at [email protected]. We respond to all requests promptly, in line with global privacy regulations like GDPR and CCPA.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, similar to how our products enhance your cooking:

  • Essential Cookies: Required for site functionality, such as shopping cart and payment processing.
  • Analytical Cookies: Help us analyze traffic and improve our site performance using tools like Google Analytics.
  • Marketing Cookies: Used to display relevant ads based on your interests, with your consent.

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

7. Changes to This Policy

We may update this policy to reflect changes in practices or laws. The revised version will be posted on our website with an updated date. Continued use of our site constitutes acceptance of these changes.

8. Contact Us

If you have questions about this Privacy Policy or your data, contact our dedicated team at:

Email: [email protected]
Address: 4238 Stratford Court, Cary, US 27513

We are committed to resolving any concerns quickly and fairly, ensuring your focus remains on creating culinary masterpieces with Napoleon Kitchen Store equipment.