Term and Conditions

At Napoleon Kitchen Store, we are committed to providing exceptional quality products and outstanding customer service. These terms are designed to create a transparent and fair relationship between us and our valued customers.

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use the website only for lawful purposes and not engage in any fraudulent activities
• Maintain the confidentiality of your account credentials
• Be responsible for all activities that occur under your account
• Comply with all applicable laws and regulations regarding online purchases
• Provide a secure environment for transaction processing (ensuring your device is free from malware)

Napoleon Kitchen Store specializes in premium outdoor cooking equipment including:

• Charcoal, Gas, Electric, and Kamado-Style Grills
• Grilling accessories, brushes, and cleaning tools
• Food preparation items and cookware
• Grilling complements like charcoal and pellets
• Outdoor living products including gazeboes and umbrellas

We strive to provide accurate product descriptions, specifications, and pricing. However, occasional errors may occur. We reserve the right to correct any errors and to cancel orders arising from such errors.

Due to the nature of digital displays, actual product colors may vary slightly from what appears on your screen.

Order Process:

When you place an order, you will receive an acknowledgment email. This email is not an acceptance of your order but confirmation that we have received it. Your order represents an offer to purchase which we accept when we send a shipment confirmation email.

Pricing and Payment:

All prices are listed in US dollars. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. By providing payment information, you represent that you are authorized to use the payment method.

Shipping:

We ship globally except to select remote areas and parts of Asia. Shipping options include:

• Standard Shipping ($12.95): via DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping: available on orders over $50 via EMS, delivered within 15-25 business days after shipment

Orders are processed within 1-2 business days after payment confirmation. Delivery times are estimates and not guaranteed, as they may be affected by factors beyond our control such as customs processing.

Your satisfaction is our priority. We offer returns and exchanges within 15 days of delivery, provided that:

• The item is in brand new, unused condition with all original tags, packaging, and accessories intact
• You include the original proof of purchase (order number)

Non-returnable items: For health, safety, and hygiene reasons, we cannot accept returns on:

• Opened bags of Charcoal & Pellets
• Used Brushes & Cleaning Tools
• Opened or used Food Preparation items

To initiate a return or exchange, email our Customer Service team at [email protected] with your order number and product details. We will provide a Return Merchandise Authorization (RMA) number and instructions.

If the return is due to our error (incorrect or defective item), we will provide a prepaid shipping label. For other reasons, the customer is responsible for return shipping costs.

Refunds are processed to the original payment method within 5 business days after we receive and inspect the returned item. Original shipping fees are non-refundable for returns based on customer preference.

All content on this website, including text, graphics, logos, images, and software, is the property of Napoleon Kitchen Store or our suppliers and protected by international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission. The “Napoleon Kitchen Store” name and logo are trademarks and may not be used without authorization.

Napoleon Kitchen Store shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• The use or inability to use our products or services
• Unauthorized access to or alteration of your transmissions or data
• Any other matter relating to our products, services, or website

Our total liability for any claim related to your use of the website or products shall not exceed the amount you paid for the product(s) in question.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to the practices described in our Privacy Policy.

These Terms and Conditions are governed by the laws of the State of North Carolina, USA. Any disputes shall be resolved in the courts located in Cary, North Carolina.

We encourage you to contact us first at [email protected] with any concerns so we can attempt to resolve them informally.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.